Shipping policy

Order Processing

Processing time varies depending on the type of product ordered:

  • Ready-to-Ship Items: Most orders are prepared for shipment within 2–3 business days.
  • Made-to-Order Items: Please allow approximately 3–5 business days for your item to be handcrafted and prepared for shipment.
  • Bulk & Wholesale Orders: Processing times vary depending on the product, quantity, and customization required. Estimated production times are provided on the individual product page or during the proof and approval process.
  • Orders containing both ready-to-ship and made-to-order items may ship together once all items are complete.
  • Processing times may be longer during holidays, sales, or periods of high order volume.
  • You’ll receive email notifications with updates on your order status.
  • Need to update your shipping address? Please contact us as soon as possible. If your order has not been packed or shipped, we’ll do our best to update it.

Please note: Processing time is separate from shipping/transit time.

Made-to-Order Items

Made-to-order pieces are handcrafted specifically for you. Please allow approximately 3–5 business days for production before shipment. Once your order is complete, normal shipping transit times apply.

Shipping — U.S. Only

At this time, Golden Moon Keepsakes ships within the United States only.

  • Standard Shipping: Shipping rates are displayed at checkout based on the products in your order.
  • Promotional Shipping: From time to time, Golden Moon Keepsakes may offer free or discounted shipping during special promotions. Minimum purchase requirements, exclusions, and promotional dates will be stated with the applicable offer.
  • Bulk & Wholesale Orders: Bulk and wholesale orders use designated flat-rate shipping rates, which are displayed at checkout.
  • Carrier: Orders are generally shipped via USPS.
  • Estimated Transit Time: Continental U.S. approximately 2–5 business days after shipment. Alaska and Hawaii may take up to 7 business days.
  • Tracking: Tracking information will be provided by email once your order ships.

Shipping Delays

Once an order has been accepted by the shipping carrier, delivery times are outside of our direct control. Carrier delays may occur due to weather, holidays, or other circumstances.

Please refer to your tracking information for the most current delivery updates.

Address Accuracy

Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible.

If your order has not yet shipped, we’ll do our best to update the address. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Questions About Your Order

If you have questions about processing or shipping, please contact Golden Moon Keepsakes and include your order number so we can assist you.